Terms & Conditions

1. General

Velamor is a fashion brand based in Lahore, Pakistan, offering premium jackets for men and women.

By using our website or placing an order, you confirm that the information you provide is accurate and that you agree to these Terms & Conditions, our Shipping Policy, Exchange Policy, and Returns & Refund Policy.

2. Products & Product Information

We aim to present our products, materials, measurements, colors and features as accurately as possible.

However, actual product colors and appearance may vary slightly due to photography, lighting conditions, screen settings and the natural characteristics of certain materials.

Product-specific material and construction details are provided in the relevant product description. Customers are responsible for reviewing product information and the size chart before placing an order.

3. Pricing

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure pricing is accurate. If a product is accidentally listed at an incorrect price due to a technical, administrative or human error, Velamor reserves the right to correct the price or cancel the affected order.

If an order is cancelled by Velamor because of a pricing error, any amount already paid for that cancelled order will be refunded.

4. Order Confirmation

Placing an order on our website does not automatically guarantee acceptance or dispatch.

After placing an order, customers may receive a confirmation call from our team. Cash on Delivery orders require a minimum Rs. 500 advance payment before the order is confirmed for processing and dispatch.

Important: The Rs. 500 advance is part of your total order amount. It is not an additional shipping or service charge.

5. Cash on Delivery & Advance Payment

Cash on Delivery (COD) is available within Pakistan subject to a Rs. 500 advance payment.

The advance may be paid through JazzCash or Easypaisa. Once confirmed, the advance is deducted from the total order value and the remaining balance is payable upon delivery.

Velamor will not dispatch a COD order until the required advance payment has been received and confirmed.

6. Order Cancellation

Customers may request cancellation before their order has been dispatched. If the order is successfully cancelled before dispatch, the Rs. 500 advance payment will be refunded.

Once an order has been dispatched, it can no longer be cancelled and the Rs. 500 advance payment becomes non-refundable.

If a dispatched parcel is refused or not received by the customer, the advance payment will not be refunded.

7. Product Availability

All orders are subject to product and size availability.

In the unlikely event that Velamor cannot fulfill a confirmed order due to stock availability or another issue on our side, we may cancel the affected order and refund any amount paid toward that cancelled order.

8. Shipping & Delivery

Velamor currently delivers within Pakistan only.

Orders are normally processed within 1 working day after confirmation and receipt of the required advance payment. Estimated delivery is generally 3–5 working days after dispatch.

Delivery times are estimates and may vary because of location, courier operations, weather, public holidays or circumstances outside Velamor's reasonable control.

Customers are responsible for providing complete and accurate delivery and contact information. Velamor is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

9. Free Delivery Promotions

Velamor currently offers free delivery across Pakistan as part of a promotional offer.

Promotional offers, including free delivery, discounts and other campaigns, may be changed, suspended or discontinued at any time.

10. Returns & Refunds

Velamor does not accept returns on delivered orders.

Refunds are not provided for change of mind, personal preference, color expectations, material feel, design interpretation, fit preference or similar reasons.

Defective or incorrect products are handled according to our Exchange Policy.

11. Exchanges

Velamor offers a 7-day exchange policy for eligible products, subject to the conditions stated in our Exchange Policy.

Products submitted for exchange must meet the applicable eligibility requirements, including condition, tags, packaging and exchange-request timeframe.

Size exchanges are subject to stock availability. Applicable return and replacement shipping charges are the customer's responsibility as described in our Exchange Policy.

12. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact Velamor within 7 days of delivery.

Velamor reserves the right to inspect and verify the product before approving an exchange. Products that do not meet the conditions of our Exchange Policy may be declined.

13. Size & Fit

Customers are responsible for reviewing the size chart available on the relevant product page before ordering.

If you are unsure about sizing, you may contact our customer care team before placing your order for assistance. Size recommendations are guidance only, as individual fit preferences and body proportions may vary.

14. Refused & Unreceived Orders

Customers are expected to provide accurate contact information and make reasonable arrangements to receive their parcel.

If a parcel has already been dispatched and is refused or not received by the customer, the Rs. 500 advance payment is non-refundable.

15. Fraudulent or Abusive Orders

Velamor reserves the right to refuse or cancel orders where we reasonably suspect fraud, false information, repeated refusal of deliveries, misuse of promotional offers, abuse of our policies or other suspicious activity.

Any refund due following a cancellation by Velamor will be handled in accordance with the circumstances of the order and applicable law.

16. Intellectual Property

Unless otherwise stated, Velamor's branding, logos, product photography, graphics, website content, product descriptions and original creative materials are owned by or licensed to Velamor.

They may not be copied, reproduced, republished, distributed or used for commercial purposes without prior authorization from Velamor, except where permitted by applicable law.

17. Website Availability

We aim to keep our website accurate and accessible, but we cannot guarantee uninterrupted or error-free operation at all times.

Velamor may update, maintain, modify or temporarily restrict parts of the website when reasonably necessary.

18. Limitation of Responsibility

To the extent permitted by applicable law, Velamor will not be responsible for delays or failures caused by events outside our reasonable control, including courier disruptions, severe weather, network interruptions, public holidays or other external events.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

19. Changes to These Terms

Velamor may update these Terms & Conditions when necessary to reflect changes to our website, products, services, policies or applicable requirements.

The version published on our website will be the current version. We recommend reviewing these terms periodically.