Returns & Refund Policy
At Velamor, every jacket is carefully inspected and quality-checked before dispatch. Please review your order, size, and product details carefully before confirming your purchase.
Returns
We do not accept returns.
If you receive a defective or incorrect item, it will be handled according to our Exchange Policy. Eligible exchange requests must be made within 7 days of delivery.
Refunds
We do not offer refunds on delivered orders.
Refunds will not be provided due to change of mind, personal preference, color expectations, material feel, design interpretation, fit preference, or other reasons covered under our Exchange Policy.
Order Cancellation
You may cancel your order before it has been dispatched. If you have paid the Rs. 500 advance, the advance amount will be refunded for an eligible cancellation made before dispatch.
Once your order has been dispatched, it can no longer be cancelled and the Rs. 500 advance payment becomes non-refundable.
Refused or Unreceived Parcels
If an order has already been dispatched and the customer refuses to accept the parcel or fails to receive it, the Rs. 500 advance payment will not be refunded.
Defective or Incorrect Items
If you receive a defective or incorrect jacket, please contact Velamor within 7 days of delivery.
Approved cases will be handled according to our Exchange Policy. A refund will not be issued where an eligible exchange can be provided.
Important Notes
- No returns are accepted on delivered orders.
- No refunds are offered for change of mind or personal preference.
- Defective or incorrect items are handled under our 7-day Exchange Policy.
- Orders cancelled before dispatch are eligible for a refund of the Rs. 500 advance payment.
- Once an order has been dispatched, the Rs. 500 advance becomes non-refundable.
- The Rs. 500 advance is non-refundable if the customer refuses or fails to receive a dispatched parcel.
- Velamor reserves the right to review and verify claims before approving an exchange.