Exchange Policy

At Velamor, every jacket is carefully inspected and quality-checked before dispatch to ensure it reaches you in the best possible condition.

Men’s & Women’s Winter Jackets

Our winter jackets are designed for both men and women with careful attention to fit, construction, materials, stitching, and finishing.

No returns are accepted under any circumstances.

An exchange is only possible if the jacket is found to be defective, such as:

  • Stitching coming undone
  • A visible hole, tear, or rip in the material
  • A damaged or faulty zipper, button, buckle, or other hardware
  • A manufacturing defect affecting the jacket

Any defect must be reported upon receiving the parcel, and the item must be dispatched for exchange within 7 days of delivery.

The tracking ID and courier receipt must be shared with Velamor via Instagram or WhatsApp within the same period.

The customer is responsible for return shipping charges, while Velamor covers redelivery charges for an approved defective-item exchange.

No refund, return, or defect-based exchange applies due to personal preference, color expectations, material feel, design interpretation, fit preference, or stitching expectations.

Size Exchange

Please review our Size Chart carefully before placing your order.

Size exchange requests must be made within 7 days of delivery.

  • The jacket must be unused and unworn.
  • Original tags must remain attached.
  • The jacket must be returned in its original packaging.
  • The replacement size is subject to stock availability.

For size exchanges, the customer is responsible for both return and replacement delivery charges.

Important Notes

  • Items returned without prior approval or after the 7-day exchange period will not be accepted.
  • Products must be unused, unworn, and returned with their original tags and packaging.
  • Minor variations in color, texture, grain, or appearance due to lighting, photography, screen settings, or material characteristics are not considered defects.
  • Normal characteristics of jacket materials that do not affect functionality are not considered manufacturing defects.
  • Exchange requests are subject to inspection and approval.
  • Velamor reserves the right to decline any exchange request that does not meet these conditions.